Terms and Conditions

Last updated: March 2026

These Terms and Conditions govern your use of the SerenAI Ltd website, applications, software products, and related services. By accessing or using our website, applications, or services, you agree to comply with these Terms and Conditions.

If you do not agree with these terms, you must not use our services.

1. Company Information

SerenAI Ltd is a company registered in England and Wales.

SerenAI Ltd
Company Number: 17072969
United Kingdom

References to “SerenAI”, “we”, “our”, or “us” refer to SerenAI Ltd.

2. Services

SerenAI Ltd develops and provides software applications, artificial intelligence tools, and digital platforms designed to assist businesses and individuals in managing workflows, automation, and operational tasks.

Our services may include but are not limited to:

  • Mobile applications
  • Business productivity software
  • AI-powered tools and services
  • Software development and automation solutions
  • Digital infrastructure tools

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

3. Use of Our Website and Services

You agree to use our website and services only for lawful purposes. You must not use our services:

  • In any way that violates applicable laws or regulations.
  • To transmit harmful or malicious software.
  • To attempt unauthorised access to our systems or infrastructure.
  • To misuse, reverse engineer, or exploit our software.

We reserve the right to suspend or terminate access if misuse is detected.

4. Accounts and Access

Some of our applications or services may require user accounts. You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.

You must ensure that the information you provide when creating an account is accurate and kept up to date.

5. Software Licence

Where SerenAI provides software, applications, or digital tools, these are provided under a limited, non-exclusive, non-transferable licence for personal or business use.

You may not:

  • Copy, redistribute, or resell the software without permission.
  • Modify, reverse engineer, or decompile the software.
  • Use the software for unlawful purposes.

All intellectual property rights remain the property of SerenAI Ltd unless otherwise stated.

6. Data Storage and Backups

Some SerenAI applications may store data locally on a user’s device or allow optional backup features such as email export or external storage.

Users are responsible for ensuring that appropriate backups are configured and maintained. SerenAI Ltd cannot guarantee that data loss will never occur due to device failure, user error, third-party services, or software malfunction.

Where backup functionality is provided, it is intended as a convenience feature and users should ensure additional backups where appropriate.

7. Payments and Subscriptions

Some SerenAI services or applications may be offered on a paid subscription basis.

Where payments apply:

  • Fees will be clearly stated before purchase.
  • Subscriptions may renew automatically unless cancelled.
  • Refund policies will follow the applicable platform rules (such as the Apple App Store).

SerenAI Ltd does not control third-party payment platforms and cannot be held responsible for their service interruptions or policies.

8. Third-Party Services

Our applications may integrate with or link to third-party services such as payment processors, messaging services, mapping services, or other external platforms.

Examples may include:

  • Payment services
  • Messaging applications
  • Cloud storage providers
  • Mapping or location services

SerenAI Ltd is not responsible for the availability, functionality, or security of these third-party services.

9. Artificial Intelligence Features

Some SerenAI products may incorporate artificial intelligence technologies designed to assist with automation, analysis, or content generation.

AI-generated outputs are provided for informational purposes and may not always be accurate. Users should review and verify important information before relying on it.

SerenAI Ltd accepts no liability for decisions made based on AI-generated results.

10. Intellectual Property

All content, branding, software, and technology provided by SerenAI Ltd remain the intellectual property of SerenAI Ltd unless otherwise stated.

This includes:

  • Software code
  • Applications
  • Designs
  • Logos and branding
  • Website content

You may not reproduce, distribute, or use our intellectual property without written permission.

11. Limitation of Liability

To the fullest extent permitted by law, SerenAI Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, software, or services.

This includes but is not limited to:

  • Loss of business
  • Loss of profits
  • Loss of data
  • Service interruption

Our total liability for any claim shall not exceed the amount paid by the user for the relevant service in the preceding 12 months.

12. Service Availability

While we aim to maintain reliable services, we do not guarantee uninterrupted access to our website or software.

Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

13. Changes to These Terms

SerenAI Ltd may update these Terms and Conditions at any time. Updated terms will be published on this page.

Continued use of our services after changes are published constitutes acceptance of the updated terms.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of SerenAI services shall be subject to the jurisdiction of the courts of England and Wales.

15. Contact

If you have any questions about these Terms and Conditions, you may contact us via the contact page on our website.

Website: https://serenai.co.uk

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